Feedback Form

1.	Name (optional)

2.	Email address (optional)

3.	Contact telephone number (optional)

4.	Contact details are optional, but please ensure you give this information if you wish to have a response to your feedback. If you have supplied your details, please indicate if you would rather we didnt send you our Cemetery newsletter and other relevant information in the future on this email address? Please be assured that we never share information with third parties.
	Please dont send me any further information other than any necessary response to this feedback form

5.	How useful have you found the City of London Cemetery and Crematorium website?
	Very useful
	Useful
	Average
	Not very useful (if so, please specify below):
	Poor (if so, please specify below):

	Please specify:

6.	How are you connected to the City of London Cemetery and Crematorium?
	A relative / friend is buried here
	A relative / friend has a dedication in the Memorial Gardens
	A relative / friend has their ashes scattered in the Garden of Rest
	No direct connection but l like to visit / walk around the gardens

	Other, please specify:

7.	Have you ever visited the City of London Cemetery and Crematorium before?
	Yes
	No

8.	How often do you visit?
	Rarely
	Once a year
	Often
	Once a month
	Daily

9.	How would you rate our facilities?
		Excellent		Good		Average		Poor*
	Landscape / grounds / memorial gardens
	Adminstration Office
	Customer Service from staff
	Book of Remembrance
	Gatehouse Pantry
	Gatehouse Florist
	Facilities (car parking, toilets etc)
	Chapels
	How would you rate our facilities overall?

	*If you have stated Poor for any of the above, please specify why your experience was poor as we endeavour to continually improve our services:

10.	Would you like to join our Friends Group and receive regular information and articles about the Cemetery?
	Yes - please use my email address given previously
	Yes - please use an alternative email address (supplied below)
	Yes - please use my postal address (please supplied below)
	No thank you

	New email / postal address:

11.	Are you aware that the City of London Cemetery and Crematorium has Funeral Reception facilities onsite?
	Yes
	No

The City of London Cemetery and Crematorium has a function space that can cater for up to 100 people for a Funeral reception.  The room is fully equipped and catering is fully supplied. For further details please contact our Bereavement Services Team on + 44 (0)20 8530 2151 or email: cemetery@cityoflondon.gov.uk

12.	Do you know that we hold regular Memorial Services?
	Yes
	No

Losing a loved one is a very difficult time, so the City of London Cemetery and Crematorium hold regular Memorial Services for the recently bereaved which give you time to reflect and remember. For further details please contact our Bereavement Services Team on + 44 (0)20 8530 2151 or email: cemetery@cityoflondon.gov.uk.

13.	What is the most important thing the City of London can do for you as a visitor?
	Maintain the grounds / gardens
	Provide excellent customer service
	Provide accessible facilities
	Ensure that there is always a friendly face
	Convenient opening hours
	Ensure that the site is safe and secure

	Other:

14.	Finally, what could the City of London do to improve our services and facilities to meet your needs / expectations?

Thank you! Thank you for completing our feedback form, all suggestions and comments are welcomed as we strive to continually improve our services.