Our service aims | Our
service standards | Our charges |
Information on common pests
Contacts | Links to other
useful sources of information
The Environmental Health Service provides an inspection,
treatment and advice service for City residents, businesses and
other City of London departments. The service aims to control and
monitor rodent and other pests on land and in buildings.
Historically, most work was carried out within the City
boundaries, but increasingly contract work is being undertaken at
City of London premises and lands outside such as the
Spitalfields Market,
Heathrow Animal Reception Centre,
Hampstead Heath, and
West Ham Park. The service works closely with various City of
London Departments dealing with their particular pest problems and
routinely monitoring and controlling pest activity on their
behalf.
Our service aims
As a pest control service we aim
- to provide effective and reliable pest control advice and
treatments to residents, businesses and to the City of London
including
- our domestic tenants through the
Community Services
Department in all properties within the City of London and on
our outlying Estates
- residents of the
Barbican Estate in liaison with the Barbican Estate
Management
- all other residents of the City of London
- all City of London business and commercial premises
- other City of London Departments such as the Markets, Open
Spaces and Technical Services
- other parts of the Department of Environmental Services such as
the Heathrow Animal Reception Centre and the
Cemetery & Crematorium at Manor Park
- other Environmental Health Service staff in performance of
their duties under food and public health
legislation
- To encourage an integrated approach to the management of pests
not just pest control treatments but advice and information on how
customers can help themselves to improve situations or prevent pest
problems occurring or recurring
- To provide a service for flat clearance work and the treatment
of ‘filthy and verminous’ premises
- To provide assistance to other Environmental Health
Service staff involved in clearance of food from commercial food
premises
- To commit to continuous improvement. To do this we
benchmark our service with comparable service providers and make
comparisons with other benchmarking groups and performance
indicators and standards
- This includes membership of the Greater London Pest Control
Liaison Group facilitated by the Acheta pest control consultancy
- To invest in the training and competency of our staff
However, to avoid any conflict of interests, we can only provide
advice to City food businesses and then only in liaison with an
Environmental Health Officer from our Food Safety Team but a full
advisory and treatment service is available for all other non-food
businesses in the City.
Our service standards
We have set certain standards our customers can expect from us
and these are:
- to respond to requests for advice within one
working day
- to respond to requests for treatment for rats, mice,
cockroaches and other insects within one working
day
- to respond to requests from our regular contracts within
one working day; and
- to aim to commence any appropriate treatment within
three working days
but please note that there is no regular weekend service
provided.
If you experience problem with our service or if you have a
suggestion on how we could improve please feel free to contact us
either by telephone to 020 7332 3630 or by
email.
Our charges
There is no charge for our advice. This extends to a simple
survey of a premise to gauge the level, or likelihood, of pest
activity. If you require a detailed survey and written report then
a charge is made for this. The Pest Control officer who visits will
discuss the findings of their survey and offer advice on
appropriate action. If treatment with pesticides is recommended and
you agree to the work being done a charge will be made for this
part of the service. Any charges will be fully explained before any
work is agreed so it is clear for which service you will be
paying.
Written information about the recommended action and any
pesticide will also be left with you following any treatment. It is
very important that any poison is left undisturbed.
Follow up action will be discussed as will the number of visits
thought necessary to remove any problem. To achieve the most
realistic chance of success, our recommendations on housekeeping
and pest proofing must be actioned otherwise subsequent treatments
can easily be compromised.
All charges for one-off treatments (and follow ups) are made on
a simple cost-recovery basis and these charges are reviewed
annually. Charges are set by the hour and for 2004 / 5 are as
follows:
Monday - Friday core hours: £37.66 per officer
hour*
Saturday - Sunday Bank Holidays- night work: £56.49 per officer
hour*.
*Additional charges for materials are made in situations
where comprehensive glue-boarding is required or large numbers of
bait stations are required and these will be charged at
cost.
Regular contracts and activities such as block treatments are
subject to negotiation depending on our advice, your needs and
requirements and the materials likely to be involved. Please
contact us either by telephone to 020 7332 3630 or by
email to discuss your requirements further.
Information on common pests
We provide a range of advice leaflets and leaflets from other
sources and links to download these are to be found below. Some
leaflets are still in production and will be added to the site when
they become available.
Rats (32kb) |
Mice (32kb) |
Urban bird problems (30kb) |
Urban squirrels (119kb)
Pest-proofing (42kb) |
Pharaoh’s ants (32kb) |
Fleas (24kb) |
Cockroaches (24kb)
Coming soon:
Foxes 1 | Foxes 2 | Bats | Bedbugs | Wasps | Brown Tail Moths |
Ants | Carpet Beetles | Silverfish
Contacts
For further information or to enquire about pest control
treatment, telephone 020 7332 3630 or
email us.
Links to other useful sources of
information
We have also included a range of information from additional
sources, believing that this can help to improve peoples’
understanding of pest management and to help foster a more
consistent approach. Other organisations involved in pest control
include:
British Pest
Control Association
Royal Society of Health Pest Control
Qualification
Killgerm
Direct
Gov
DEFRA