CITY OF LONDON

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City of London > Services > Council and democracy > Complaints

Complaints


Complaints - advocacy
Provision of an advocate who can act on behalf of a customer who has made a complaint about one or more services provided by the local authority.
Complaints - procedure
Provision of a means for local residents and businesses to comment or complain about any of the services it provides. Complaints may be about the quality of the service, delays in providing the service, discrimination or the behaviour of council staff or council representatives.